WebinarOS helps teams promote and fill webinars, which means email. To protect recipients, customers, and platform deliverability, all email through WebinarOS must follow this policy. Using WebinarOS means agreeing to it.
1. Consent is required
You may only send email to recipients who have given permission to contact them — for example, people who registered for your webinar, opted in to your list, or have a current business relationship with you. You are responsible for maintaining proof of that consent.
You may not send to addresses that were purchased, rented, scraped, harvested, or otherwise obtained without the recipient's knowledge and consent.
2. Prohibited sending practices
You may not use WebinarOS to send:
- Unsolicited bulk or commercial email (spam) of any kind.
- Email to purchased, rented, scraped, or third-party lists you did not build.
- Messages with false, forged, or misleading headers, sender names, or subject lines.
- Email that omits a functioning unsubscribe mechanism or a valid physical mailing address.
- Content that is unlawful, deceptive, phishing, malware-bearing, or that infringes others' rights.
- Mail to addresses harvested from websites or generated by automated means.
3. Unsubscribe and suppression
Every marketing email must include a clear, working way to unsubscribe. WebinarOS honors unsubscribe requests automatically and maintains per-account suppression lists. You must not send to any address that has unsubscribed, hard-bounced, or filed a complaint, and you must not attempt to circumvent suppression.
4. Bounce and complaint handling
WebinarOS monitors bounces and spam complaints continuously. Hard-bounced addresses are suppressed automatically, and accounts that generate excessive bounces or complaints may be throttled or suspended to protect platform reputation. Email Health tools surface deliverability signals so you can act before problems compound.
5. Legal compliance
You are responsible for complying with all applicable laws where you and your recipients are located, including the U.S. CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), the EU's GDPR and ePrivacy rules, and equivalent regulations. This includes obtaining lawful consent, honoring opt-outs promptly, and including required disclosures and a physical mailing address in your messages.
6. Sending limits and warm-up
To protect deliverability, WebinarOS applies sending limits, spreads large campaigns over time, and warms new sending domains and inboxes. You must not attempt to bypass these controls or send in patterns designed to evade spam filters.
7. Enforcement
WebinarOS may investigate suspected violations and may throttle, suspend, or terminate accounts that breach this policy, with or without notice, to protect recipients and the platform. Report suspected abuse to [email protected].